Surfboard MVP - Hey Felix

Surfboard is a Saas service that piggybacks to customer support platforms like Zendesk, Twilio, Intercom, etc in order to visualise, forecast and manage customer support resources.

Main features:

Create an account & validate email

Integrate with CRM (selection)

Dashboard overview & deep dive into sections

Inflow
Forecast
Staffing
Scheduling
Agent Performance

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Prototype Walk-trough

Tools

We used quick prototyping in Figma

Sign up

Uses a typical signup flow, we are aware that most of the users will automatic signup or they will be assigned by their google workplace email. However we covered most of the use cases as email signup, code validation

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Dashboard

Case Studies

RAC Ecom & Replatforming

In 2022 I’ve joined Futurice UK in order to help RAC optimise, structure and migrate to a unified design language of their organisation as well user testing and implementing new features.

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New to the market, Ordo is a groundbreaking payments service for the Open Banking era. Ordo is designed to make it easier for small and medium-sized enterprises to stay in control of their finances - whether they’re collecting customer payments, or paying suppliers.

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Citi Bank Asset Management

Citi group created a design team to build advanced trading & wealth management features over the current banking apps to extend with features like asset tracking, cryptocurrencies, stock trading, wealth management, mortgage planning & general wealth advice.

'Fit it for me' Booking - Eurocarparts

Create “Fit It For Me” service from scratch! A handy service, which lets you buy a selected part, and have it installed by one of our trusted garages

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Wizarding World App

App for Warner Brother's Harry Potter franchise called The Wizarding World. An app that would unify all subbrands and be like an HP universe, a go-to place to find info about your movies, games, quizzes, video trailers and much more.

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Oxe Fit Companion App

Oxe Fit Design system for their companion app, updates, create hierarchy, create a strategy for the line of devices like the XP1 & XS1

BASF Cafeteria App & CMS

BASF Gastronomie on iOS and Android.

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Chelsea Perfect Play

Perfect Play is a training app designed for the consumer market made together with some of the main football couches and sport psychologists from Chelsea FC.

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Setmore (Audit & New Features)

Setmore is part of Anywhere Works suit of products, an array of tools helping businesses to adopt cashless systems and manage customers easily.

HSBC Learning Platform (Social Engineering)

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Interaction Examples (Ex Vimeo Archive)