Surfboard MVP

Surfboard is a Saas service that piggybacks to customer support platforms like Zendesk, Twilio, Intercom, etc in order to visualise, forecast and manage customer support resources.

Main features:

  • Create an account & validate email
  • Integrate with CRM (selection)
  • Dashboard overview & deep dive into sections
    • Inflow
    • Forecast
    • Staffing
    • Scheduling
    • Agent Performance

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Prototype Walk-trough

Tools

We used quick prototyping in Figma

Sign up

Uses a typical signup flow, we are aware that most of the users will automatic signup or they will be assigned by their google workplace email. However we covered most of the use cases as email signup, code validation

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Dashboard

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